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Refund Policy
Effective October 15, 2026
You are paying for drafting and organization, not for a decision by the platform.
| Situation | Refund |
|---|---|
| You cancel before we start drafting (drafting starts when your intake is complete) | Full |
| We miss the turnaround shown at checkout, measured from a complete intake | Full |
| We decline your case | Full |
| Duplicate or mistaken charge | Full |
| The platform denies your appeal, ignores it, or takes longer than you hoped | None |
| You change your mind after delivery | None; one free revision within 7 days |
| Subscription (when offered) | Cancel anytime; billing stops at the end of the current period, no prorated refund |
How to request one. Email support@secondappeal.com from the address on your order. Approved refunds go back to the original payment method through Stripe within 5 to 10 business days.
Before you dispute a charge. Contact us first; most problems are fixed the same day. If a charge is disputed with your bank, we provide the processor with the order, the intake, the delivery timestamp, and the acknowledgment you accepted at checkout.